SUPPORT
Frequently asked questions
Product handling, documentation, shipping, payment, and order guidance.
Are your peptides intended for human use?General
No. All peptides sold by FutureCell Peptides are strictly for research and development purposes only. They are not intended for human consumption, medical use, therapeutic applications, or any form of self-administration. By purchasing from us, you confirm that you understand and agree to use these products solely for legitimate research purposes.
Can I be notified when out-of-stock items are available?General
Contact our support team to ask about an out-of-stock item. We regularly restock popular research materials and can provide the latest availability information.
What is your return policy?General
Opened research materials cannot be returned. If an item is damaged or incorrect, contact us within 7 days of delivery with your order number and photographs. Unopened products may be eligible for return after review; contact support before sending anything back.
How can I contact customer support?General
Our support team is available via email at info@futurecellpeptides.com. We typically respond within 24 hours on business days. For urgent inquiries, please include 'URGENT' in your subject line. We're here to help with any questions about our products, orders, or research applications.
What payment methods do you accept?Payment
We accept online cryptocurrency payments through our secure payment provider. PayPal Friends and Family payments are coordinated by customer support, who will send the payment link. If you experience a payment issue, contact support@futurecellpeptides.com.
How do you ensure peptide quality?Quality
Quality is our top priority. Every batch undergoes rigorous testing for purity and identity verification using High-Performance Liquid Chromatography (HPLC) and mass spectrometry. Our peptides consistently achieve 99%+ purity. Certificates of Analysis (CoA) are available upon request for any product.
How do you ship orders?Shipping
We serve the United States, United Kingdom, Portugal, Brazil, and selected international destinations. Available shipping options, processing, and delivery estimates depend on the destination and are confirmed during order processing.
Which markets do you ship to?Shipping
We currently focus on the United States, United Kingdom, Portugal, and Brazil, with selected international destinations available where regulations and fulfilment support permit. Contact us if your destination is not listed.
How should I store peptides?Storage
Peptides arrive as lyophilized (freeze-dried) powders and should be stored in a refrigerator at 2-8°C (36-46°F) until ready for use. Keep them away from light and moisture. Once reconstituted with bacteriostatic water, peptides should be used promptly or stored according to your specific research protocols. Proper storage ensures maximum stability and research integrity.

